Last updated: November 2025
Toads Coffee Shop is an online-only business. All orders are fulfilled and shipped directly from our roasting and fulfillment partner.
Order Processing
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Orders are typically processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will begin processing on the next business day.
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Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times may vary based on destination and carrier availability. Typical delivery times are:
Please note that shipping times are estimates and not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Damaged or Incorrect Orders
Because our products are shipped directly from our fulfillment partner, returns are only accepted in cases of damage or fulfillment error.
If your order arrives:
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Damaged
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Defective
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Incorrect
Please contact us within 7 days of delivery at:
📧 support@toadscoffee.com
Include:
Once reviewed, we will arrange for a replacement or refund as appropriate.
Returns & Refunds
Due to the perishable nature of coffee and our fulfillment model:
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We do not accept returns for opened or unused products
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Refunds are only issued for damaged or incorrect orders
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We do not offer refunds for:
Approved refunds will be issued to the original payment method.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Contact
If you have any questions regarding shipping or your order, please contact us at:
📧 support@toadscoffee.com
